Unit One Room Reservation客房预订
Task 1 An FIT Reservation散客预订
Task 2 A Group Reservation团队预订
Task 3 Revising the Reservation更改预订
Task 4 Room Overbooking超额预订
Unit Two Hotel Check—in入住登记
Task 1 Checking in Guests with Reservations有预订顾客人住
Task 2 Group Check—in团队人住
Task 3 Extending the Stay延长入住
Unit Three Concierge Service礼宾服务
Task 1 Bellboy Service行李生服务
Task 2 Introducing Room Facilities介绍房间设施
Task 3 Hiring a Taxi租车服务
UnitFour Operator总机
Task 1 Making an IDD Call国际直拨电话
Task 2 Wake—up Service叫醒服务
Task 3 Taking a Message留言服务
Unit Five Housekeeping Service客房服务
Task 1 Room Cleaning Service客房清扫服务
Task 2 Laundry Service洗衣服务
Task 3 Emergency Service紧急情况服务
Unit Six FoodBeverage Service餐饮服务
Task 1 Restaurant Reservation订餐服务
Task 2 Taking Orders点菜
Task 3 Room Service客房送餐服务
Task4 At the Bar在酒吧
Unit SevenBusiness Center商务中心
Task 1 Fax Service传真服务
Task 2 Photocopy Service复印
Task 3 Booking Plane Tickets预订机票
Unit Eight Convention Service会议服务
Task 1 Booking a Meeting Room预订会议室
Task 2 Services in a Meeting会议中服务
Unit Nine HealthRecreation康乐中心
Task 1 At the Fitness Center在健身中心
Task 2 Bowling Service保龄球服务
Task 3 At the Swimming Pool在游泳池
Unit TenShopping Service购物服务
Task 1 At the Souvenir Shop在纪念品店
Task 2 At the Gift Shop在礼品店
Task 3 At the Supermarket在超市
Unit Eleven Other Services其他服务
Task 1 Foreign Exchange外币兑换
Task 2 Beauty Parlor美容美发
Task 3 Handling Complaints处理宾客投诉
Unit Twelve Checking Out结账离店
Task 1 Paying in Cash现金付账
Task 2 Paying by Credit Card信用卡付账
Task 3 Paying with Traveler''s Checks旅行支票付账
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