Unit One The Importance of Etiquette
Text A The Importance of Etiquette
Text B Chinese Etiquette
Text C Etiquette in North America
Unit Two Business Dress Etiquette
Text A What Is Proper Business Dress?
Text B Dress Code in China
Text C Business Attire Etiquette in Great Britain
Unit Three Telephone Etiquette
Text A Business Phone Etiquette
Text B Telephone Manners Ⅰ
Text C Telephone Manners Ⅱ
Unit Four Reception Etiquette
Text A Meeting and Greeting Clients
Text B At a Business Reception
Text C Receiving Tourists
Unit Five Business Meeting Etiquette
Text A Business Meeting Etiquette
Text B Business Meeting Etiquette in China
Text C Business Meeting Etiquette in the United States
Unit Six Communication Etiquette
Text A Communicating Across Cultures
Text B Communication in Chinese Business Culture
Text C Getting along with Americans
Unit Seven Banquet Etiquette
Text A Banquet Etiquette in America
Text B Chinese Banquet Etiquette
Text C Banquette Toast and Toasting Etiquette
Unit Eight Traveling Etiquette
Text A Airline Business Travel Etiquette in Western Countries
Text B Chinese Business Travel Etiquette
Text C Etiquette for Business Travel
Unit Nine Social Customs and Business Etiquette
Text A Social Customs and Business Etiquette in China
Text B Social Customs and Business Etiquette in Saudi Arabia
Text C Global Social Customs and Business Etiquette
Unit Ten Etiquette in Seeing Off the Guests
Text A Farewell Speeches in Western Countries
Text B Saying Goodbye in China
Text C International Gift Giving Etiquette
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