unit 1 introduction to logistics
text 1 what is logistics
dialogue 1 introduction to logistics company
text 2 activities in logistics system
dialogue 2 visiting a logistics company
unit 2 customer service
text 1 what is customer service
dialogue i delay of delivering
text 2 how to improve customer service level
dialogue 2 making a complaint
unit 3 warehousing
text 1 warehouse operation
dialogue 1 visiting a warehouse
text 2 inventory management
dialogue 2 how much should i order
unit 4 transportation and distribution
text 1 transportation mode
dialogue 1 negotiating about the transportation conditions
text 2 distribution management
dialogue 2 partial shipment and transshipment
unit 5 packaging
text 1 introduction to packaging
dialogue 1 packing of silk stockings
text 2 functions of packaging
dialogue 2 the packaging of beer
unit 6 international logistics
text 1 containerization
dialogue 1 talking about the unloading port
text 2 main logistics documents
dialogue 2 change the port of destination
unit 7 purchasing
text 1 purchasing
dialogue 1 what is purchasing
text 2 purchasing process
dialogue 2 ordering equipment
unit 8 the third party logistics
text 1 the nature of the third party logistics
dialogue 1 searching the 3pl companies
text 2 3pl in china
dialogue 2 evaluating 3pl companies
unit 9 supply chain management
text 1 supply chain management
dialogue 1 developing a supply chain
text 2 developing trends in supply chain management
dialogue 2 the possibility of creating a supply chain
unit 10 logistics information management
text 1 the role of information management
dialogue 1 difference between legacy system and present
system
text 2 pick to light basics
dialogue 2 introduction to supply chain management information
system
appendix i logistics terms
appendix i reference keys
appendix iii international logistics words
appendix iv logistics documents
参考文献
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