Unit 1 How Does One Become a Secretary?
Section 1 Two Advertisements for Secretaries
Section 2 A Letter of Application
Section 3 Preparing the Resume
Section 4 Dealing with an Interview
Section 5 Behaving as a Successful Interviewee
Section 6 Participating in the Interview
Section 7 Going through the Interview
Section 8 Essential Qualities for a Secretary
Section 9 Interviewing with a Successful Secretary
in Hong Kong
Section 10 Bill Clinton''s Salutation to the Secretaries
and Administrative Professionals
Unit 2 How Does a Secretary Work in the Office?
Section 1 Etiquette in Business
Section 2 Global Dress Codes .
Section 3 Everyday Office Etiquette
Section 4 Fitting in Your Next Few Weeks, Months
Section 5 Getting along with the Boss
Section 6 Getting along with Your Co-worke
Section 7 Telephone Etiquette
Section 8 Being Well-prepared for a Call
Section 9 The Importance of Listening
Section 10 Ending a Phone Conveation
Unit 3 How Does a Secretary Write Business Lette?
Section 1 Business Letter Etiquette
Section 2 Planning Your Letter Fit before Writing It
Section 3 Putting Your Reader Fit
Section 4 Writing a Strong Opening to Your Business Letter
Section 5 A Letter of Introduction
Section 6 A Letter of Invitation
Section 7 A Letter of Condolence
Section 8 A Letter of Congratulation
Section 9 A Letter of Thanks
Section 10 Writing Memos
Unit 4 How Does a Secretary Manage HisHer Office?
Section 1 Office Efficiency Tips
Section 2 Keeping an Organized Office Space
Section 3 Organizing Paper Clutter in Your Office
Section 4 Keeping a Clutter Free Desk
Section 5 Filing
Section 6 Managing Paper 1
Section 7 Managing Paper 2
Section 8 Managing Paper 3
Section 9 Managing Records 1
Section 10 Managing Records 2
Unit 5 How Does a Secretary Make Arrangements for Business?
Section 1 The Importance of Planning
Section 2 Planning
Section 3 Arranging Appointments
Section 4 Learning How an Agenda Works
Section 5 Creating an Effective Agenda
Section 6 Planning an Itinerary
Section 7 Declining Invitatio Effectively
Section 8 Booking Airline Tickets
Section 9 Booking Hotels
Section 10 Dealing with a Travel Agent
Unit 6 How Does a Secretary Interpret in Foreign Affai?
Section 1 Basic Qualities Required of Interprete
Section 2 Basic Skills Used in Oral Interpretation
Section 3 Short-term Pre-interpreting Preparation
Section 4 Acting as an Interpreter in Negotiatio 1
Section 5 Acting as an Interpreter in Negotiatio 2
Section 6 Interpreting for Premier Wen Jiabao at Harvard
Univeity
Section 7 Interpreting for Premier Wen Jiabao at Harvard
Univeity
Section 8 Interpreting for Premier Wen Jiabao at Harvard
Univeity
Section 9 Interpreting for Premier Wen Jiabao at Harvard
Univeity
Section 10 Interpreting for Premier Wen Jiabao at Harvard
Univeity
Unit 7 How Does a Secretary Deal with Visito?
Section 1 Etiquette in Foreign Affai
Section 2 Some Techniques for Receiving Visito
Section 3 Business Card Etiquette
Section 4 Dealing with Visito 1
Section 5 Dealing with Visito 2
Section 6 Behaving as a Proper Host or Hostess
Section 7 Learning to Negotiate Diplomatically
Section 8 Dealing with Germa and Swiss
Section 9 Seeing the Guests Off at the Airport
Section 10 Saying Goodbye Impressively
Unit 8 How Does a Secretary Deal with Business Writing?
Section 1 Hu Jintao''s New Year Message 2004
Section 2 Bill Clinton''s Farewell Speech 1
Section 3 Bill Clinton''s Farewell Speech 2
Section 4 Using English Punctuation Correctly
Section 5 Preparing a Successful Speech
Section 6 Meeting Tips
Section 7 Taking the Minutes
Section 8 Using Written Contracts
Section 9 Contract Writing Skills
Section 10 Writing Business Contracts
Unit 9 How Does a Secretary Deal with International Business?
Section 1 International Business Etiquette
Section 2 Invisible Trade
Section 3 Counter Trade
Section 4 Tariff Barrie and Quotas in International Trade
Section 5 Indirect Trade
Section 6 Remittance and Collection in International Trade
Section 7 Payment by LC in International Trade
Section 8 International Cargo Traportation Iurance
Section 9 Agencies
Section 10 Contracts
Unit 10 How Does a Secretary Become a Knowledgeble One?
Section 1 The Status of Religion in China
Section 2 The Four Kinds of Buddhism
Section 3 Taoism
Section 4 Confucius and Confucianism
Section 5 The Art of War 1
Section 6 The Art of War 2
Section 7 An Introduction to the Bible
Section 8 An Introduction to the Quran
Section 9 Pronunciation: Changing Meaning through Word Stress
Section 10 Intonation and Stress: Key to Undetanding and Being
Undetood
Unit 11 How Does a Secretary Guide Visito to Appreciate China?
Section 1 Behaving as a Good Guide
Section 2 Peking Opera
Section 3 Chinese Food
Section 4 Chinese Tea
Section 5 Chinese Fan Art Culture
Section 6 Chinese Crafts 1
Section 7 Chinese Crafts 2
Section 8 Chinese Painting and Calligraphy
Section 9 Chinese Zodiac
Section 10 Shopping
Appendix 1 世界各主要国家、首都和各国人
Appendix 2 世界主要江、河、湖、海、山、沙漠名称
主要参考文献
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