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| 內容簡介： |
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本书彻底打破了传统理论教材的设计思路，紧紧围绕民航工作任务完成的需要选取与 组织内容，突出岗位工作任务和民航英语知识之间的联系，将岗位所涉及的能力要求和民 航英语知识融入各个情景。本书根据民航地面和客舱服务所涉及的工作流程，分成10个单元，包括订票服务、值机服务、安检、海关查验、登机问候、起飞前检查、客舱餐饮服务、安全与紧急处置等环节。各个单元紧密衔接，图文并茂，基本涵盖了民航对外服务的内容。每个单元分成5个部分，各部分的功能如下： *部分为背景知识，是单元的背景知识介绍。 第二部分为情景导入，围绕民航典型岗位，创设与各个单元主题相关的情景，将本单 元的内容以图片等形式引出，增加课程的互动性和趣味性。第三部分为情景对话演练，设置了情景对话和广播词，在情景演练中设置了引导式提问练习，引发思考。练习中包括了重点单词、句型、句子结构以及情景表演。本部分是教学重点，要求学习者通过模仿、背诵、情景模拟演练等学习方法达到融会贯通的程度。第四部分为课后练习，巩固本单元所学知识，帮助学生学以致用。第五部分为拓展阅读，拓展相关知识。
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| 關於作者： |
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朱林莉 ，吉林经济干部管理学院，副教授，空乘专业带头人。主要从事航空服务礼仪航空沟通与服务航空服务英语等课程的教学。高玉清，吉林经济干部管理学院副教授。
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| 目錄：
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Unit 1 Ticket Service
Unit 2 Check in Service
Unit 3 Security Check Service
Unit 4 Immigration Inspection
Unit 5 Greeting and Guidance
Unit 6 Final Check and Before Take off
Unit 7 Serving Food and Beverages
Unit 8 Special Food Service
Unit 9 Safety and Emergency Ⅰ
Unit 10 Safety and Emergency Ⅱ
附录
附录1民航情景英语高频词
附录2参考答案
在线试读Learning Objective
In this unit you will learn： ※ how to provide services for ticket booking; ※ how to provide services according to the procedures; ※ how to deal with problems using expressions for ticket reservation， confirmation and refunding.
Guided Learning
Air travel starts with air ticket reservations. Normally passengers book airline tickets by contacting the airlines call center，going through a travel agency or making bookings on the internet. Airline service agents should be familiar with the types of questions that customers may ask，such as different flights，departure and arrival time，airfare， discounts， seat se lection， special meals，etc. Agents are responsible for helping customers understand the procedures of reserving a seat and taking a flight.
Warmer
Ⅰ.Read the following information on website and answer the questions.
1. Is it an international flights?
2. Is it an online ticket booking?
3. Can you find the cheapest price?
4. Which airline do they choose?
5. Where is the destination?
Ⅱ. Find the definition in Column B which matches the word or phrase in Column A.
Setting
It is 10 ： 00 a.m. on Tuesday. Mr. Wang is booking ticket on telephone. Jenny， a clerk， is at the service desk to provide flight booking information to Mr. Wang. Look at the picture. What does Jenny do? What is she doing now? Work with a partner to make at least two sentences for the picture.Learning Objective
In this unit you will learn： ※ how to provide services for ticket booking; ※ how to provide services according to the procedures; ※ how to deal with problems using expressions for ticket reservation， confirmation and refunding.
Guided Learning
Air travel starts with air ticket reservations. Normally passengers book airline tickets by contacting the airlines call center，going through a travel agency or making bookings on the internet. Airline service agents should be familiar with the types of questions that customers may ask，such as different flights，departure and arrival time，airfare， discounts， seat se lection， special meals，etc. Agents are responsible for helping customers understand the procedures of reserving a seat and taking a flight.
Warmer
Ⅰ.Read the following information on website and answer the questions.
1. Is it an international flights?
2. Is it an online ticket booking?
3. Can you find the cheapest price?
4. Which airline do they choose?
5. Where is the destination?
Ⅱ. Find the definition in Column B which matches the word or phrase in Column A.
Setting
It is 10 ： 00 a.m. on Tuesday. Mr. Wang is booking ticket on telephone. Jenny， a clerk， is at the service desk to provide flight booking information to Mr. Wang. Look at the picture. What does Jenny do? What is she doing now? Work with a partner to make at least two sentences for the picture.
Situational Dialogue
Topic One ： Telephone Reservation
Sample Conversation 1
Clerk ： Good morning. This is China Southern Airlines Booking Office. Can I help you? Passenger ： I want to fly to Changchun. Do you have any fight from Shanghai to Changchun tomorrow?
Clerk ： One moment， please. Ill check whats available.
Passenger ： Id like to travel Business Class.
Clerk ： OK. We have Flight CZ6374 leaving Shanghai at 7 ： 05 a.m. Do you make the reser-
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