Unit 1 The Evolution of Management as a Field of StudyUnit 2 The Scope of ManagementUnit 3 What are Orgnizations ?Unit 4 Developing Qpality and Competitive AdvantageUnit 5 Competitive Industry Environment AnalysisUnit 6 Materials and Process ~ Management of a CompanyUnit 7 Operating Statement of a CompanyUnit 8 Human Resource Management: An OverviewUnit 9 Types of Marketing ResearchUnit 10 Defining Customer Value and SatisfactionUnit 11 Delivering Customer Value and SatisfactionUnit 12 Retailer Marketing DecisionsUnit 13 Integrated Logistics ManagementUnit 14 The Characteristics of Services and Their Related Marketing StrafegiesUnit 15 How to Set a Price on a Product ,Unit 16 Steps in Developing Effective CommunicationUnit 17 Sales PromotionUnit 18 The Realities of Public RelationsUnit 19 Personal SellingUnit 20 Functions of AdvertisingKey to Exercises