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| 內容簡介： |
本书共分八个单元，分别为Understanding Outsourcing,A day at Work,Cultural Aspects,Communication Practices,Business Meeting,Dealing with Customers,Project Management,Career Development。
每单元涉及一个典型的服务外包工作相关主题，围绕主题来安排内容和设计任务。每单元由Starting Up、Listening、Speaking、Reading、Writing、Mini-Project和Tips for Outsourcing Professionals部分组成。
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| 關於作者： |
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陈素花，河南清丰人，1962年出生,1998年3月获得上海交通大学语言学与应用语言学专业硕士学位。先后任教于山西经济管理学院（现山西财经大学）、苏州工业园区职业技术学院，现为苏州工业园区服务外包职业学院副教授，从事大学英语教学27年，主要研究方向为社会语言学和应用语言学。至今已主编出版《外企实用英语口语》、《就业英语》、《服务外包英语》、《商务英语口语》等六部教材，主持并参与科研项目多项，在国内外期刊上发表学术论文30多篇，内容涉及社会语言学、应用语言学，现正从事专门用途英语的教学与研究。
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| 目錄：
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Unit 1 Understanding Outsourcing
Part I Starting Up
Part II Listening & Speaking Skills Development
Dialogue 1 Outsourcing Business Processes
Dialogue 2 Opinions about Outsourcing
Part III Reading
Passage 1 What Is Outsourcing?
Passage 2 Types of Outsourcing
Passage 3 Advantages of Outsourcing in India
Passage 4 2014 Top Ten World Outsourcing Companies
Part IV Writing Business Letter of Introduction
Part V Mini-Project
Part VI Tips for Outsourcing Professionals
Skills Required by Professionals in Outsourcing
Unit 2 A Day at Work
Part I Starting Up
Part II Listening & Speaking Skills Development
Dialogue 1 Preparing a Teleconference
Dialogue 2 The First Day in New Horizon Computers
Part III Reading
Passage 1 A Call Center Agents Smile
Passage 2 How Business Outsourcing Has Reshaped the Lifestyle of Philippines
Passage 3 A Typical Day in the Life of a Project Manager
Passage 4 Job Responsibilities as an IT Project Manager
Part IV Writing E-mail
Part V Mini-Project
Part VI Tips for Outsourcing Professionals
Work Attitude
Unit 3 Cultural Aspects
Part I Starting Up
Part II Listening & Speaking Skills Development
Text 1 How to Avoid a Culture Clash with an Offshore Outsourcing Partner
Text 2 Company Culture
Part III Reading
Passage 1 Understanding Cultural Differences in Offshore Outsourcing
Passage 2 Working Environment in Infosys
Passage 3 Cultural Barriers to Offshore Outsourcing
Passage 4 Key Issues in Offshore Outsourcing
Part IV Writing Memo
Part V Mini-Project
Part VI Tips for Outsourcing Professionals
Appreciating Cultural Differences
Unit 4 Communication Practices
Part I Starting Up
Part II Listening & Speaking Skills Development
Dialogue 1 Communication Proble
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| 內容試閱：
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Outsourcing refers to a company that contracts with another company to provide services that might otherwise be performed by in-house employees. Many large companies now outsource jobs such as call center services， e-mail services， and payroll . These jobs are handled by separate companies that specialize in each service，and are often located overseas.
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