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| 內容簡介： |
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本书共10个单元，包括中餐服务、西餐服务、房间服务、宴会服务、销售部门、娱乐中心、购物、投诉处理等内容。每单元由听力、词汇与结构、阅读、翻译、写作五个部分组成。
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| 目錄：
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Unit 1 Reservation
Section A Warming—up
Section B Listening
Section C Speaking
Section D Reading
Section E Competence Development
Section F Tips
Unit 2 Checking in
Section A Warming—up
Section B Listening
Section C Speaking
Section D Reading
Section E Competence Development
Section F Tips
Unit 3 Bell Service
Section A Warming—up
Section B Listening
Section C Speaking
Section D Reading
Section E Competence Development
Section F Tips
Unit 4 Operator Service
Section A Warming—up
Section B Listening
Section C Speaking
Section D Reading
Section E Competence Development
Section F Tips
Unit 5 Business Service
Section A Warming—up
Section B Listening
Section C Speaking
Section D Reading
Section E Competence Development
Section F Tips
Unit 6 Business Service
Section A Warming—up
Section B Listening
Section C Speaking
Section D Reading
Section E Competence Development
Section F Tips
Unit 7 Complaints Settlement
Section A Warming—up
Section B Listening
Section C Speaking
Section D Reading
Section E Competence Development
Section F Tips
Unit 8 Laundry Service
Section A Warming—up
Section B Listening
Section C Speaking
Section D Reading
Section E Competence Development
Section F Tips
Unit 9 Turn—down Service
Section A Warming—up
Section B Listening
Section C Speaking
Section D Reading
Section E Competence Development
Section F Tips
Unit 10 Maintenance Service
Section A Warming—up
Section B Listening
Section C Speaking
Section D Reading
Section E Competence Development
Section F Tips
Appendix
References
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