Unit 1Introduction to Logistics
Ⅰ. What Is Logistics
Dialogue 1Introduction to Logistics Company
Ⅱ. Activities in Logistics System
Dialogue 2Visiting a Logistics Company
Unit 2Customer Service
Ⅰ. What Is Customer Service
Dialogue 1Delay of Delivering
Ⅱ. How to Improve Customer Service Level
Dialogue 2Make a Complaint
Unit 3Warehousing
Ⅰ. Warehouse Operation
Dialogue 1Visiting a Warehouse
Ⅱ. Inventory Management
Dialogue 2How Much Should I Order
Unit 4Transportation and Distribution
Ⅰ. Transportation Mode
Dialogue 1Negotiating About the Transportation
Conditions
Ⅱ. Distribution Management
Dialogue 2Partial Shipment and Transshipment
Unit 5Packaging
Ⅰ. Introduction to Packaging
Dialogue 1Packing of Silk Stockings
Ⅱ. Functions of Packaging
Dialogue 2The Packaging of Beer
Unit 6International Logistics
Ⅰ. Containerization
Dialogue 1Talking About the Unloading Port
Ⅱ. Main Logistics Documents
Dialogue 2Change the Port of Destination
Unit 7Purchasing
Ⅰ. Purchasing
Dialogue 1What Is Purchasing
Ⅱ. Purchasing Process
Dialogue 2Ordering Equipment
Unit 8The Third Party Logistics
Ⅰ. The Nature of the Third Party Logistics
Dialogue 1Searching the 3PL Companies
Ⅱ. 3PL in China
Dialogue 2Evaluating 3PL Companies
Unit 9Supply Chain Management
Ⅰ. Supply Chain Management
Dialogue 1Developing a Supply Chain
Ⅱ. Developing Trends in Supply Chain Management
Dialogue 2The Possibility of Creating a Supply Chain
Unit 10Logistics Information Management
Ⅰ. The Role of Information Management
Dialogue 1Difference between Legacy System and Present System
Ⅱ. PicktoLight Basics
Dialogue 2Introduction to Supply Chain Management Information
System
参考文献
Appendix ⅠLogistics Terms
Appendix ⅡReference Keys
Appendix ⅢInternational Logistics Vocabulary
Appendix ⅣLogistics Documents