Part I Basic Knowledge of Busness Letter Writing
Module One Written Communication——An Overview
1. Parts of a Business Letter
2. Format of Business Letters
3. Envelope Addressing
4.Language and.Tone
5. Structuring Communications
6. E-mails
Intake
Part II Customers Development Maintance
Module Two Establishment of Business Relations
Specimen Letters for Analysis
Specimen Letters for Self-study
Intake
Output
Module Three Inquiries and Replies
Specimen Letters Analysis
Specimen Letters for Self-study
Intake
Output
Module Four Making Quotations and Offers
Specimen Letters for Analysis
Specimen Letters for Self-study
Intake
Output
Part III Negotiation Signing Contracts
Module Five Making Counteroffers and Declining Orders
Specimen Letters for Analysis
Specimen Letters for Self-study
Intake
Output
Module Six Acceptance and Orders
Specimen Letters for Analysis
Specimen Letters for Self-study
Intake
Output
Module Seven Terms of Payment
Specimen Letters for Analysis
Specimen Letters for Self-study
Intake
Output
Part IV Execution of Contracts
Module Eight Letter of Credit
Specimen Letters for Analysis
Specimen Letters for Self-study
Intake
Output
Module Nine Packing and Shipment
Specimen Letters for Analysis
Specimen Letters for Self-study
Intake
Output
Module Ten Insurance
Specimen Letters for Analysis
Specimen Letters for Selfstudy
Intake
Output
Module Eleven Complaint and Claim
Specimen Letters forAnalysis
Specimen Letters for Selfstudy
Intake
Output
Appendix 1 Contract合同
Appendix 2 SWIFT信用证
Appendix 3 Invoice and Other Certificates发票及单据
Appendix 4 MaritimePort海运港口
Appendix 5 AirportAirdrome世界主要航空港站机场
Appendix 6 Useful Phrases and Expressions
参考文献
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